Resolved
Our Team has monitored the fix closely and this incident has now been resolved.
Monitoring
All payment data has now been restored and will now be visible in your Observability reports.We will continue to monitor for data quality purposes.
Identified
Work is continuing to rectify the missing payments from the observability reports. Our engineering team is restoring the missing data from our backups in a timely manner.
Moving forward you will start to see your missing payment records start to stabilise.
We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
Payment processing is not impacted by this incident.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR).With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR).With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR).With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts:
We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
We are also pleased to report some significant progress in our resolution efforts; We have successfully unblocked new records and reverted the previous temporary merge request (MR). With these changes, you should now see new payments flowing as normal. The filters in the payment list and dashboards are now operational. We are continuing the process of backfilling data to ensure all records are accurate and up-to-date.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Monitoring
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
After further investigation, we have determined that the discrepancy in payment records affects all charts within the Observability product. Importantly, this issue impacts all merchants using our platform.
To address the discrepancy, we are running specialised scripts designed to realign and synchronise payment records. These scripts are crucial to our resolution strategy and are being managed with utmost care to maintain data integrity and system security.
At this moment, we do not have an exact timeframe for the completion of these scripts. Rest assured, they are a priority, and we are making every effort to expedite the process.
We understand that this incident may impact your operations, and we are dedicated to resolving it as swiftly as possible. We apologise for the inconvenience caused by this issue and thank you for your patience and understanding.
Identified
Our team has identified a discrepancy in payment records which appears to be impacting the consistency of data presented in our system and are working on implementing a fix.
We are closely monitoring the situation to make certain that our solution effectively resolves the ongoing issue. We are committed to ensuring the accuracy and consistency of our system's data and appreciate your understanding as we work through this.