Primer Status

All Systems Operational

About This Site

This is Primer's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will open an incident here.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at support@primer.io and we will get back to you as soon as we can.

Primer API Operational

Primer Dashboard Operational

Primer Checkout Operational

Primer Tokenization Operational

Primer Notifications Operational

Primer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

3rd Party Service degradation in APAC

Resolved - This incident has been resolved. Downstream network provider (Cloudflare) has resolved the degradation in the APAC region. Payment request and checkout latency has been restored to normal values.
May 31, 10:05 UTC

Monitoring - We are currently experiencing downgraded performance in the APAC region due to a degradation of a downstream network provider (Cloudflare).

This has increased payment request and checkout latency. We are currently monitoring services impacted and are coordinating to identify possible mitigation measures.
May 31, 09:08 UTC

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

Temporary Data Ingestion Interruption: Observability Product Maintenance on 28th May

Completed - The scheduled maintenance has been completed.
May 28, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 UTC

Scheduled - We would like to inform you that our Observability product will experience a temporary interruption in data ingestion between 7 AM and 9 AM UTC on Sunday, 28th May, due to scheduled maintenance at a downstream provider. During this period, new data will not be ingested into the system. However, please note that historical data will still be accessible. This maintenance will impact both Dashboards and Monitors.

*For more information, or if you have any questions, please contact the Primer Customer Success team at support@primer.io.
May 18, 09:25 UTC

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.