All Systems Operational

About This Site

This is Primer's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will open an incident here.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at support@primer.io and we will get back to you as soon as we can.

Primer API Operational
Primer Dashboard Operational
Primer Checkout Operational
Primer Tokenization Operational
Primer Notifications Operational
Primer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2022

No incidents reported today.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - We've confirmed and addressed the source of the issue, and systems continue to operate normally.
Jan 11, 22:11 UTC
Monitoring - Initial investigations identified a probable root cause, which we've taken steps to mitigate. We're continuing to monitor closely to ensure quality of service.

As of approximately 21:30 UTC, systems are fully recovered and working as expected. Our assessments show a small increase in error rates, but minimal impact on merchant processing during the affected window.
Jan 11, 22:01 UTC
Investigating - We're investigating some unexpected latency that began around 20:45 UTC.
Jan 11, 21:36 UTC