All Systems Operational

About This Site

This is Primer's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will open an incident here.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at support@primer.io and we will get back to you as soon as we can.

Primer API Operational
Primer Dashboard Operational
Primer Checkout Operational
Primer Tokenization Operational
Primer Notifications Operational
Primer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:30 UTC
Scheduled - To improve the scalability and reliability of Primer, we will be performing scheduled updates and maintenance of the platform on Monday March 20th between 1.30pm and 2.30pm UTC.

No disruptions to Primer services are anticipated during this maintenance window.

*For more information, or if you have any questions, please contact the Primer Customer Success team at support@primer.io.

Mar 13, 15:17 UTC
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 UTC
Scheduled - Please be advised that there will be scheduled downtime of Primer for approximately five minutes on Sunday March 19th between 10pm and 10.30pm UTC for planned maintenance and updates.

As a result, the following services will be temporarily unavailable:

- New payments, cancellations and refunds
- Client session creation, retrieval, updates
- Payment details on the dashboard display

We apologize for any inconvenience and thank you for your understanding as we work to improve our services to you.

For more information, or if you have any questions, please contact the Primer Customer Success team at support@primer.io.

Mar 13, 15:10 UTC
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.