All Systems Operational

About This Site

This is Primer's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will open an incident here.

As always, if you are experiencing any issues, don't hesitate to get in touch with us on our Jira Service Desk and we will get back to you as soon as we can.

Not yet integrated with Primer and interested in learning more? Contact Us.

Primer Dashboard Operational
Primer Checkout Operational
Primer Workflows Operational
Primer Tokenization Operational
Primer 3DS Operational
Primer API's Operational
Client Session API Operational
Payments API Operational
Payment Methods API Operational
Observability API Operational
Loyalty API Operational
Primer Documentation Operational
Primer Docs Operational
Primer API Reference Docs Operational
Primer SDK Reference Docs Operational
Primer Webhooks Operational
Payment Webhooks Operational
Dispute & Chargebacks Webhooks Operational
Primer Service Desk Portal Operational
Third Party Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 09:40 UTC
Scheduled - We will be performing scheduled maintenance on our databases. There will be no impact to payment processing. During this time, you may notice that workflows and the dashboard may take longer to respond.

No downtime is expected, and no action is required on your part. Your experience and your integration with Primer will remain unchanged and your payments will continue to be processed.

If you have any questions or encounter any issues, please visit our JIRA Service Desk for assistance. If you don't have access, kindly contact your account administrator.

Nov 13, 14:35 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.