Primer Status

All Systems Operational

About This Site

This is Primer's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will open an incident here.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at support@primer.io and we will get back to you as soon as we can.

Primer API Operational

Primer Dashboard Operational

Primer Checkout Operational

Primer Tokenization Operational

Primer Notifications Operational

Primer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Primer scheduled maintenance on March 20th

Completed - The scheduled maintenance has been completed.
Mar 20, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:30 UTC

Scheduled - To improve the scalability and reliability of Primer, we will be performing scheduled updates and maintenance of the platform on Monday March 20th between 1.30pm and 2.30pm UTC.

No disruptions to Primer services are anticipated during this maintenance window.

*For more information, or if you have any questions, please contact the Primer Customer Success team at support@primer.io.
Mar 13, 15:17 UTC

Mar 19, 2023

Primer scheduled maintenance and downtime on March 19th

Completed - The scheduled maintenance has been completed.
Mar 19, 22:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 UTC

Scheduled - Please be advised that there will be scheduled downtime of Primer for approximately five minutes on Sunday March 19th between 10pm and 10.30pm UTC for planned maintenance and updates.

As a result, the following services will be temporarily unavailable:

- New payments, cancellations and refunds
- Client session creation, retrieval, updates
- Payment details on the dashboard display

We apologize for any inconvenience and thank you for your understanding as we work to improve our services to you.

For more information, or if you have any questions, please contact the Primer Customer Success team at support@primer.io.
Mar 13, 15:10 UTC

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.