The issue where payment method data was missing from the Primer dashboards has been fully resolved. We would like to assure you that payment processing and settlement services were not impacted during this period.
We apologise for any inconvenience this may have caused.
If you believe you were affected by this incident or have any further questions, please feel free to reach out to our Support team via the Support Portal.
Resolved
The issue where payment method data was missing from the Primer dashboards has been fully resolved. We would like to assure you that payment processing and settlement services were not impacted during this period.
We apologise for any inconvenience this may have caused.
If you believe you were affected by this incident or have any further questions, please feel free to reach out to our Support team via the Support Portal.
Identified
We believe we have identified what is causing the payment methods to be not displayed. Our team is working to have it resolved as soon as possible.
Investigating
We are currently investigating an issue where payment method data is missing from the Primer dashboards. As a result, payment methods are not being displayed for transactions within the dashboard. Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will provide another update as soon as more information becomes available. Thank you for your patience and understanding.
