The issue has been fully resolved, and any payments that may have been impacted have been re-queued so that the correct payment status can be shown on the Dashboard. All service levels are back to normal.
We appreciate your patience and understanding while we worked to have the issue fixed.
Resolved
The issue has been fully resolved, and any payments that may have been impacted have been re-queued so that the correct payment status can be shown on the Dashboard. All service levels are back to normal.
We appreciate your patience and understanding while we worked to have the issue fixed.
Monitoring
The underlying issue has been fixed and we're now monitoring the service.
Identified
We have further information on the impact: this is causing a delay on the Dispute callback for some payments. We will work in recovering those once the fix is fully deployed.
Identified
We have assessed that the impact is on the Dispute webhook service, causing some payments to not successfully pass the authentication during a 3DS attempt. We have now updated the impact information, and continue working to have it resolved as soon as possible.
Identified
We have identified, and are working to fix, a database issue that may be impacting the 3DS service and causing some payments to remain pending for longer than usual.
