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Elevated errors on 3DS transactions for Commonwealth Bank of Australia
Resolved·Degraded performance

We have monitored the situation, and all services are operating within normal levels.

Thu, Jan 29, 2026, 12:42 PM
(8 months ago)
·
Affected components
Jan 29, 2026, 11:51 AM
12:28 PM
Primer 3DS
Updates

Resolved

We have monitored the situation, and all services are operating within normal levels.

Thu, Jan 29, 2026, 12:42 PM

Monitoring

The authorization rate for 3DS payments with Commonwealth Bank of Australia issued cards has recovered. We will continue to monitor the situation.

Thu, Jan 29, 2026, 12:28 PM(13 minutes earlier)

Identified

We have identified the cause of the issue as being with Commonwealth Bank of Australia and external to Primer. We are actively monitoring the situation.

Thu, Jan 29, 2026, 12:02 PM(26 minutes earlier)

Investigating

We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available.

Thu, Jan 29, 2026, 11:51 AM(10 minutes earlier)