Issues processing payments
Resolved

We're still seeing timeouts from AWS which are slowing down payment requests but not causing them to fail. We will continue to monitor the situation with AWS's outage but it seems to be no longer affecting us.

Tue, Dec 7, 2021, 11:28 PM
(3 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

We're still seeing timeouts from AWS which are slowing down payment requests but not causing them to fail. We will continue to monitor the situation with AWS's outage but it seems to be no longer affecting us.

Tue, Dec 7, 2021, 11:28 PM

Monitoring

Issues we are seeing with some payments is a result of a global outage from AWS. We are closely monitoring for a resolution.

Tue, Dec 7, 2021, 09:10 PM(2 hours earlier)

Investigating

We're experiencing timeouts on our services which are interfering with payment processing and may cause payments to fail.

Tue, Dec 7, 2021, 08:29 PM(41 minutes earlier)