3DSecure authentication - Mastercard Directory Server service degradation
Incident Report for Primer
Resolved
Having monitored Mastercard 3DS performance since the last update, we can confirm that the issue resolved as of 2022-08-10 19:00:00 UTC.
Posted Aug 10, 2022 - 23:30 UTC
Monitoring
The Directory Server degradation has been resolved by our provider. The error rate for Mastercard authentication attempts have now returned to expected rates. The Primer team will keep monitoring.
Posted Aug 10, 2022 - 20:49 UTC
Investigating
Primer has observed a degradation in Mastercard Directory Server service since 2022-08-09T20:40:00Z resulting in a large number of skipped authentication attempts.

We're actively working with our 3Dsecure service provider to track resolution with Mastercard. Until resolved authentication attempts with Mastercard Directory Service may fail resulting in skipped attempt responses.
Posted Aug 10, 2022 - 17:06 UTC
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