Unexpected latency

Incident Report for Primer

Resolved

We've confirmed and addressed the source of the issue, and systems continue to operate normally.

Posted Jan 11, 2022 - 22:11 UTC

Monitoring

Initial investigations identified a probable root cause, which we've taken steps to mitigate. We're continuing to monitor closely to ensure quality of service.

As of approximately 21:30 UTC, systems are fully recovered and working as expected. Our assessments show a small increase in error rates, but minimal impact on merchant processing during the affected window.

Posted Jan 11, 2022 - 22:01 UTC

Investigating

We're investigating some unexpected latency that began around 20:45 UTC.

Posted Jan 11, 2022 - 21:36 UTC

This incident affected: Primer API, Primer Dashboard, Primer Tokenization, and Primer Notifications.