The issue where payment method data was missing from the Primer dashboards has been fully resolved. We would like to assure you that payment processing and settlement services were not impacted during this period.

We apologise for any inconvenience this may have caused.

If you believe you were affected by this incident or have any further questions, please feel free to reach out to our Support team via the Support Portal.

The performance issue that was impacting the Observability and Monitors services has been fully resolved, now. Services are back to normal levels. We apologise for the inconvenience that this issue may have caused, but rest assured that its speedy resolution remained a priority and that we did our utmost to have it resolved quickly. Thank you for your understanding.

Maintenance has completed

We're completing our monitoring and have concluded that the issue that was impacting the 3DS authorisation for some payments with currencies IDR and CLP is no longer occurring, and that the service is back to normal levels. We apologise for the inconvenience and thank you for your patience.